Contact
How to reach the Carriyo security team.
Security inquiries
For all security-related inquiries, including compliance questionnaires, security assessments, and documentation requests:
security@carriyo.com
Expected response time: within 2 business days
Responsible disclosure
Carriyo operates a responsible disclosure program for security researchers who discover potential vulnerabilities.
How to report
- Send your report to security@carriyo.com
- Include a detailed description of the vulnerability
- Provide steps to reproduce the issue
- Include any relevant screenshots or proof-of-concept code
What to expect
- Acknowledgment within 48 hours
- Initial assessment within 5 business days
- Regular updates on the status of your report
- Notification when the issue has been resolved
Guidelines
- Give us reasonable time to address issues before public disclosure
- Do not access, modify, or delete data belonging to other users
- Do not degrade the performance or availability of our services
- We do not currently offer monetary rewards but acknowledge contributions where permitted
Response times
Security incident reportsWithin 4 hours
Vulnerability disclosuresWithin 48 hours
Compliance questionnairesWithin 5 business days
Documentation requestsWithin 2 business days
General security inquiriesWithin 2 business days